Batteries Plus Bulbs in Firewheel Plaza - Garland, Texas (hours, location)

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• C.J. B. - Oct 14, 2022
  Rating: 1

  TL;DR: Don't shop at this Batteries+ location, especially if you want any warranty honored. The owner, John, will do anything to not help you or honor a return policy or warranty. On the best day, this franchise location is owned and operated by dishonest people. If I could give them ZERO stars, I would. STORY: I purchased a Duracell AGM car battery for my wife's 2017 model car at this location on 09/2020. Two weeks ago at the end of September 2022, my wife's car starts having battery issues. I take the car up to this location, explain what is happening, and they test the battery while it's still in the vehicle and tell me that the battery tests good. They also test my alternator and starter - both good. So, I told them I would drive it and see if it had any issues. A day and a half later, I have to jump start my wife's car again, and now every other day, I have to jump start the car. On Monday 10/03/2022, after jump starting the car again - I take the battery out of the car and bring it up to the store. Battery still tests good. They offer to charge it, I accept. I come back 4-5 hours later to get the battery. They test the battery again before I leave - good. The very next morning, I have to jump start my wife's car. And the following Wednesday as well. I take it to a mechanic to have them run a diag on the car's electrical system. Mechanic comes back with a bad battery - it has a bad cell that it is causing it to short out when placed under any load. At this point, I call Batteries+ corporate and explain the situation and that I also want to be reimbursed for my mechanic bill that I should have never had to pay had the warranty been honored. They speak to this franchise location, come back on the line very frustrated after speaking with the owner/manager John and ask me to take it to another Batteries+ location. I take the battery to the Plano Batteries+ location, where within 5 minutes, they have load tested the battery and verified it is indeed a BAD battery, and have given me a new one under warranty. Unsurprisingly, my wife's car has had zero issues since swapping the battery. I spoke with John at this franchise location at the instruction from Batteries+ corporate to seek reimbursement for my mechanic's fee. The short version of this call is that John said mechanic's don't know what they're doing and that since they are battery people they know better than them, that he still won't honor the warranty because the battery is good, and there's no way he's going to reimburse me for the mechanic unless corporate calls him directly. I called Batteries+ corporate back and the most they did was inform this location that the battery had been swapped under warranty and they could not influence the store's decision to reimburse me for my mechanic's bill. DO NOT purchase a car battery or anything from this location. Don't waste your time or money here. If you insist on using Batteries+, go out of your way to avoid this store and go to a more helpful location. I, for one, will never be stepping foot inside any Batteries+ ever again.