Sprint PCS in Centrum at Crossroads - Cary, North Carolina (hours, location)

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• MATTHEW WILLIS - Jul 07, 2020
  Rating: 1

  I've been with Sprint for 17 years and I have never had a worse experience than at this store. I came in for an upgrade and was completely lied to by Associate Caitlin Diaz and totally disregard by assistant manager Iesha. In February I came in for a phone upgrade. Associate Diaz informed me that with my military discount I was eligible for free accessories. I informed her that I was looking to decrease my bill not increase it. I was coerced into getting 3 accessories that I did not need and was assured that they would be free. She informed me that my discount made me eligible for these accessories to be free after 3 months and that my bill would decrease significantly. This was a complete lie and a scam on her part. I returned to the store 4 months later to dispute the charges on my account. I had to come into the store 3 times to speak with 3 associates before I finally get to speak with assistant manager Iesha. My conversation with Iesha was equally as misleading, overly vapid and condescending. Iesha assured me that customer service was "very important and that she would do all that she could to assure my satisfaction." After explaining my experience being lied to by Caitlin Diaz, Iesha made sure to inform me that "nothing was free" as if that made it ok to be lied to and mislead, and that her associate must have misspoken. With iPad in hand, she assured me that she would be able to work something out but by the end of the interaction nothing new or meaningful was achieved. She had the nerve to tell me that a $20 discount off a $220 bill was a significant savings. But within 5 seconds she couldn't even keep a straight face with that farce. Later she informed me that if I paid off the accessories, that I was coerced into getting, that my bill would decrease. She said that with a straight face. My mind was blown at that moment. The assistant manager had the gall to tell me that my bill would decrease if I pay off the items that I was assured would be free. Never have I experienced such a culture of lies, deceit, and smokes and mirror. This store is unprofessional, unethical, and leaves me feeling upset and scammed. I plan to follow up with Sprint, but do not shop at this store unless you're prepared to be scammed and given the run around.